It’s in the bright smile a loved one receives from staff as they’re greeted by name when they come to visit. It’s in the beautiful, sparkling clean building, carefully decorated with hand-curated adornments. It’s in the passion our staff puts into the care for each of our residents daily. It’s in the personal relationships with a management team who listen, empathize, and then take pride in their community, always striving to improve and enhance a resident’s quality of life. It’s all the people of the community — staff, residents, their loved ones, and beyond — coming together to create the best, most joyful home possible.
At Civitas, we focus on these details every day, and we call them our Standards of Excellence. These standards are how we operate a people-first business. They’re how we transform our mission and purpose to serve everyone with a higher level of service. They’re how we take personal ownership and pride in providing proactive, personalized customer service in beautiful, clean communities where residents are happy, fulfilled, entertained, and engaged. They’re how we work personally with you to provide peace of mind for you and your loved ones.
Our Standards of Excellence are how we mix our signature passionate service, cleanliness, and care with just the right amount of love to set a higher standard for the senior living industry. Why? Because we truly do care. We want to bring joy to our residents, their loved ones, and our staff — because at Civitas, senior living is our passion.