How We're Responding to COVID-19

Our Safety Protocols and Guidelines

Since February, Civitas Senior Living has been monitoring the COVID-19 pandemic and has implemented standards and protocols to protect the safety of our residents. We understand that we protect the most vulnerable populations that are affected by this virus, and we immediately put in place safety protocols and necessary steps in all of our communities. Civitas Senior Living is committed to protecting our residents and staff during this time. We will continue to take all essential precautions with their health and safety in mind.

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Heroes Live & Work Here

Passionate Service, Passionate Care and Passionate Cleanliness. At Civitas Senior living, this means caring for each other, and taking responsible actions to protect our residents and employees and to work to stop the spread of COVID-19. It also means to continue to offer a comforting community and an enjoyable experience to our residents and employees around the country.

Not all heroes wear capes, but we all come ready to serve. Thank you to everyone who is a part of each of our communities and for all that you are doing to protect our residents and each other during this time. We appreciate you!

Such a fun day at Elk Creek! The Easter Bunny came to visit us, and started out the day by surprising residents in their windows and dancing outside, then came in with a load of Easter baskets full of goodies and Bibles for each resident! We caught him getting into a bit of mischief in between deliveries too! Residents LOVED both the bunny and their baskets.

The Legacy Oaks of Azle Food & Beverage Department has been dressing up entertaining residents with themes like Tacky Tourist Day, Disney Character Day, The Roaring 20s, and more! We celebrated National Dance Like a Chicken Day with feathers, food, and fun! We delivered chicken sliders, sweet tea, & lemonade while doing the Chicken Dance and completed some fun chicken trivia!

Did you know that chickens can run up to 9 miles an hour or that there are four places in the US that have the word "chicken" in their name??? Chicken Alaska, Chicken Bristle in both Illinois and Kentucky, and Chicken Town Pennsylvania.

Bravo! The Alexis Pointe Art Throb Club painted the Vincent Van Gogh Starry Night! Bossa Nova was playing in the background and the residents were very happy with the final product. #ArtThrobClub

The halls of Legacy Oaks of South Austin were filled with laughter as Robert, the Maintenance Director, rolled his indoor ice cream truck door to door! Residents enjoyed the sweet treat on this hot Texas day.

Pinkies up for PinkDay! Residents at Alexis Pointe had great fun on our Pink SpiritDay. We closed off the day with a few games of P-I-N-K-O. Thank you, Sonora Bank, for the wonderful BINGO prize donations. Our residents are collecting their "solar gardens" on their windows.

The residents at Ledgestone had fun celebrating with "live" music and special menu treats on Fiesta Day! LaBamba

The residents at Ledgestone were so happy to have a cooking demo with Jose again. Jose made some delicious Shrimp Fried Rice and finished up the snack with some good cold Strawberry Fanta.

My Special Friend Program

It is essential that every resident feels connected daily during this time. As our residents’ extended family, we want to ensure we are meeting the residents’ psychosocial need of engagement along with providing updates to you, their loved ones. Each day, a community staff member will be paired with an Assisted Living and Memory Care resident and will provide daily visits to further engagement while forming relationships with community members. During these visits, staff members may provide the following engagement with your loved one: Providing assistance to residents, doing an activity with the resident, and answering questions.

Activities will are personalized to residents based on their preferences and may include: Looking at family photos together, having coffee together, book club, assisting the resident with organizing or chores around their apartment, bible study, show and tell sessions, listening to audiobooks together, arts and crafts sessions, gardening with indoor plants, various online games and programming, pet therapy, and much more!

Virtual, Window, and In-Person Visits

Residents enjoy their FaceTime sessions with their loved ones from Civitas Senior Living communities across the country. Most are visiting virtually through FaceTime calls and a few are visiting with real face time through window visits. Their smiles when they get to see their families on FaceTime brings joy to our hearts.

We recently rolled out a new program that provides a dedicated area of the building where all families can enjoy scheduled window visits with their loved ones, with an added treat. We are introducing our pop-up soda shop. Although it will not be set up exactly like the 1920s and 1950s-era iconic soda fountains, window visits just got a little tastier!

Several states have approved limited visitation rules for Assisted Living and Memory Care long-term care facilities. Many of our communities in Colorado, Kentucky and Texas are now accepting visitor reservations and others are awaiting approval to begin allowing visitors.

To schedule your virtual or window visits, or to inquire about when in-person visitations will start at your community, please call the community directly and the Front Desk will assist you with making your reservation.

It is awesome staff there. The staff are caring, loving, and very concerned about my mom. I get phone calls telling me how she is doing. Right now with COVID, the communication is awesome. My mom says the food is good and they offer a variety. The staff are super friendly and I would give them a ten out of five if I could...I would absolutely recommend this community to other families.

Cambridge Court - Cindy F.

...The caregivers are amazing it is like a family there. They have done a good job of keeping the families involved during Covid-19 with Facetime and window visits.

The Oaks at Flower Mound - Jeanie L.

This is a beautiful community and the staff members are wonderful! It was a very difficult decision to move my mom into memory care, especially during the current times. However, everyone at the Grandview has made this as easy as possible for us...All of the aides have been wonderful to my mom and make sure she is well taken care of and entertained...They've also gotten my mom dancing and having fun again.

The Grandview of Chisholm Trail - Leslie W.