Our Pandemic Response to COVID-19

Why Senior Living matters, now more than ever. We know that caring for the safety of your loved one is your top concern. It's ours too. In fact, it's our only concern. Our ongoing mission is to provide our residents with the 24/7 care that they deserve as well as ensure that they are engaged socially, mentally, and physically. We are uniquely trained and ready to adapt to today's rapidly changing health climate at a moment's notice. It's this level of professional care that not only helps our senior residents thrive but provides you the peace of mind you deserve.

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Our Safety Protocols and Guidelines

Since February, Civitas Senior Living has been monitoring the COVID-19 pandemic and has implemented standards and protocols to protect the safety of our residents.   We understand that we protect the most vulnerable populations that are affected by this virus, and we immediately put in place safety protocols and necessary steps in all of our communities.  Civitas Senior Living is committed to protecting our residents and staff during this time.  We will continue to take all essential precautions with their health and safety in mind.

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Heroes Live & Work Here

Passionate Service, Passionate Care and Passionate Cleanliness.  At Civitas Senior living, this means caring for each other, and taking responsible actions to protect our residents and employees and to work to stop the spread of COVID-19. It also means to continue to offer a comforting community and an enjoyable experience to our residents and employees around the country.

Not all heroes wear capes, but we all come ready to serve. Thank you to everyone who is a part of each of our communities and for all that you are doing to protect our residents and each other during this time. We appreciate you! 

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My Special Friend Program

It is essential that every resident feels connected daily during this time. As our residents’ extended family, we want to ensure we are meeting the residents’ psychosocial need of engagement along with providing updates to you, their loved ones. Each day, a community staff member will be paired with an Assisted Living and Memory Care resident and will provide daily visits to further engagement while forming relationships with community members. During these visits, staff members may provide the following engagement with your loved one: Providing assistance to residents, doing an activity with the resident, and answering questions.

Activities will are personalized to residents based on their preferences and may include: Looking at family photos together, having coffee together, book club, assisting the resident with organizing or chores around their apartment, bible study, show and tell sessions, listening to audiobooks together, arts and crafts sessions, gardening with indoor plants, various online games and programming, pet therapy, and much more!

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Virtual, Window, and In-Person Visits

Residents enjoy their FaceTime sessions with their loved ones from Civitas Senior Living communities across the country. Most are visiting virtually through FaceTime calls and a few are visiting with real face time through window visits. Their smiles when they get to see their families on FaceTime brings joy to our hearts. 

We recently rolled out a new program that provides a dedicated area of the building where all families can enjoy scheduled window visits with their loved ones, with an added treat.  We are introducing our pop-up soda shop.  Although it will not be set up exactly like the 1920s and 1950s-era iconic soda fountains, window visits just got a little tastier! 

Several states have approved limited visitation rules for Assisted Living and Memory Care long-term care facilities. Many of our communities in Colorado, Kentucky and Texas are now accepting visitor reservations and others are awaiting approval to begin allowing visitors.

To schedule your virtual or window visits, or to inquire about when in-person visitations will start at your community, please call the community directly and the Front Desk will assist you with making your reservation.